FAQs
Answers for Every Builder
FAQs on Shipping and Returns
Are all products on Brick District authentic LEGO® sets?
Yes. Every set we sell is an official LEGO® product sourced through ToyHouse LLC, the authorized U.S. wholesale distributor for LEGO®.
Do you sell used or opened LEGO® sets?
No. All products are brand‑new, factory‑sealed LEGO® sets unless clearly stated otherwise.
How do I know which set is right for my child or age group?
Each product page includes the official LEGO® age recommendation, piece count, and theme to help you choose the right set.
Do your sets come with instructions?
Yes. Every LEGO® set includes printed instructions, and many also offer digital instructions through the LEGO® Builder app.
What if a piece is missing from my set?
LEGO® handles all replacement parts directly. You can request missing pieces through the LEGO® website’s “Replacement Parts” section.
Do you offer preorder or new‑release LEGO® sets?
Yes. When available through ToyHouse, we list upcoming releases and allow customers to purchase as soon as stock arrives.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email.
What is your return policy?
Unopened sets can be returned within your posted return window. Opened or built sets are not eligible for return unless damaged in transit.
Do you offer discounts or promotions?
We occasionally run sales, bundle deals, and email‑exclusive offers.
Are you affiliated with the LEGO Group?
No. LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize, or endorse this site.